May 8, 2007

www.irctc.co.in and its various moods

It was quite a surprise to learn that an indian government website is the No.1 ecommerce site in the country...guess that comes free with having the largest rail network in the world! And god bless the babus who finally gave Indians an option to book their rail tickets conveniently.... If only the site worked, i.e....

irctc is an amazing site. no seriously, if banner ads and skyscrapers and other numerous ads are any indication of the popularity of a site, nothing beats irctc. I remember once there was also an ad of airdeccan on the home page! That's where I am getting at...it's a good way to make money. darned good way. 25 bucks per booking, additional commission from the banks who provide their payment gateways, and a homepage jazzed up by advts of all hues and shapes...they make money, agreed, but why make love to us in the process?? How reliable is the site? If they have seen the site load increase many folds in the recent past, can't some upgradation be done to tackle this traffic increase? why should i remain sceptical each minute if the next page will be shown or not? why should there be a server error 3 times out of 10 when i go to the site? why should the error occur after i have given my bank/credit card details??

My humble submission is, please do not call the 25 bucks that you charge as convenience charge. Your site, Mr. Minister, is as inconvenient to us denizens as can be possible.

Damn! I should have thought of this before...it's an indian government entity, isn't it? :-)

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